Client Safety Guide
After suspending services for 6 weeks, we believe we are now in the position to reopen, safely, whilst conforming to social distancing measures.
To ensure the safety of both staff and clients when reopening, we have put certain measures in place regarding appointments.
This guide will explain these measures and we ask for you to please support us and comply with them.
Our appointments includes the following as a standard:
We provide a full phone consultation before every appointment.
We take time to get to know you and your dog to ensure the grooming experience is comfortable, enjoyable but most of all, meets your expectations.
We use a Airmax High Velocity Dryer which has a reduced sound output.
Perfect for those dog who are slightly nervous and sensitive to sound. We also use Happy Hoodies snoods to protect your dogs ear drums from any potential damage.
We provide a complete health-check on your dog.
We check their ears, eyes, teeth and skin for any abnormalities to ensure your dog is in the best health. If there are any concerns will will take the time to speak with.
We finish the experience with a Puppacino.
We treat your dog to a Puppacino, whipped cream topped with a charcoal biscuit. This way your dog begins to associate grooming with feelings of enjoyment.
We use a Hydrotherapy bath for increased blood circulation.
Our Hydro Bath gives us the capability to stimulate skin by soft spray massaging water release, providing a therapeutic water massage for your dog, relieving tired muscles.
You and your dog receives one of our Doggy Bags.
Our famous Doggy Bag is packed with a Homemade Bandanna, Peanut Butter & Cream Cheese Pupcake, Loyalty Card and Discount Cards for you and your human friends.
"I cannot believe Emma managed to wash and dry my Akita! After YEARS of having no one willing or able to do him (including a man who trains attack dogs) she has achieved the impossible, Mo looks fab, and the service was second to none, you have a customer for life with us! Mo loved the cupcake and bandanna! ❤️❤️"
"Emma was polite and helpful. She looked after both my Jack Russell's who both enjoyed the experience. Will be calling her again."
"Emma did an amazing job of our family dogs 🐶 a Jack Russel and a Norwegian elkhound with a particularly challenging coat...........both dogs came home fresh and happy 😃"
Emily & Mo,
Susan, Polly and Jasper,
Stephanie, Frank & Milo,
Check out our brand new van, the equipment and products we use to deliver the most professional and enjoyable service to our clients.